Protect Your Identity and Accounts

If you ever have any doubts or suspicions, call the bank
Do not click suspicious links or open unexpected attachments or texts. Be aware of Phishing emails and Smishing texts
Do not provide account info to links in emails or texts
Always verify the identity of the person on the phone by calling back a known number
Do not use unknown or unsafe devices to access your account
This includes cell phones, tablets or computers
Use only phones, tablets, and computers with the latest software and security patches
Use auto-update for all programs to receive the latest security patches. See Securing Your Device
Windows XP, Windows Vista and Windows 8 are no longer updated by Microsoft. Consider upgrading to Windows 11‍
Use anti-virus software and keep it updated. See Securing Your Device
Keep your browser updated. See Securing Your Device‍
We are providing these instructions as a courtesy only. We cannot and will not provide any support beyond providing these written instructions. Do not call for technical support‍
Even with these recommendations, you the consumer must remain vigilant and suspicious of requests for information in order to protect yourself. Be very careful and report all suspicious activity to The Marblehead Bank immediately
Report fraud immediately. Call us at (419) 798-4471